Frequently Asked Questions
Can't find an answer? Email info@syntforge.com
How do I upload a work?
Click "Upload work" in the menu, choose a photo or video, and fill in the title/description/tags. After upload, the work goes to moderation and appears in the gallery once approved.
Why does my video show "processing"?
After upload, video is transcoded for streaming playback (HLS). This can take from a couple of minutes to 10+ minutes depending on the queue — the status will switch to "ready" automatically, no need to reload anything.
How do the jury/moderator/admin roles work?
Jury members score challenge entries via blind voting. Moderators review works and challenge submissions. Admins manage challenges and users. Roles are assigned by the platform team.
How do I delete my account?
In Profile Settings, under "Danger Zone", type your username and click "Delete account". You then have 14 days to restore it — just sign in and click "Restore". After 14 days, the account and its data are permanently deleted.
Why doesn't my work appear in the gallery right after upload?
All works go through moderation before publishing. This usually takes a short time — you can track the status of your work in your dashboard.
How do I participate in a challenge?
Open the challenge page, click "Participate", accept the rules, and upload your work via the wizard. See the Challenge Rules page for details.
Can I change my username?
Yes, in Profile Settings. Note: old links to your profile under the previous username will stop working.
Is my data shared with third parties?
No, except for services that technically power the platform (hosting, storage, OAuth providers) — see the Privacy Policy for details.